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Frequently asked questions

Everything our support team gets asked more than once a day. If your question is not here, message us in Telegram and we will answer within 10 minutes.

Choosing a proxy

Start with the platform, not the price. For Russian social networks, classifieds and messengers use mobile proxies; for SEO tools, VK, marketplaces and scraping, dedicated IPv4 is enough; for international platforms that check the country you need residential proxies; for high-volume work on platforms that support IPv6, IPv6 is the cheapest option. If in doubt, tell support which platform you are working with and we will recommend a type and set up a trial.

Connecting

Credentials are issued in the ip:port:login:password format. In a browser you enter the address and port in the network settings and the login and password in the pop-up window. Anti-detect browsers, scrapers and Telegram have dedicated authentication fields. If your software does not support login and password, add your external IP to the whitelist in the dashboard. Check the result on the My IP page and test a whole list with the proxy checker.

FAQ

Which proxies should I use for Avito?

Mobile proxies from the region of the listing. One channel for 3–5 accounts with rotation every few hours. See the proxies for Avito page for details.

Which proxies should I use for Telegram?

A dedicated IPv4 with SOCKS5 for desktop and phone. For registering and running channels, mobile proxies.

What is the difference between HTTP and SOCKS5?

HTTP(S) handles web traffic only; SOCKS5 passes any traffic, including UDP. All our addresses support both protocols on the same port.

How do I change the IP on a mobile channel?

Call the IP-change link from the dashboard or set up rotation on a timer. The address changes in 5–15 seconds.

The proxy is not working. What should I do?

Check the connection string format, the protocol and the authentication, then run the address through the proxy checker. If the address does not respond, message support and we will replace it. The checker page explains common error codes.

How many accounts can I run through one address?

On IPv4, one account per platform per address. On a dedicated mobile channel, up to 5 accounts with rotation. On residential proxies, one sticky session per account.

Do you keep logs?

Traffic content is not stored. Technical metrics for billing are kept for 90 days: traffic volume, number of connections and the connecting IP.

How do I pay as a company?

Choose “Invoice for a company” in the dashboard, pay the invoice, and the act of acceptance and VAT invoice are sent automatically.

Can I get a refund?

In full within the first 24 hours after your first payment; after that, the remaining amount for unused days is credited to your dashboard balance.

Is there an API?

Yes: exporting proxy lists, renewals, IP change on mobile channels, traffic statistics and affiliate statistics. Documentation is in the dashboard.

Do the proxies work with anti-detect browsers?

Yes, with Dolphin Anty, AdsPower, Octo, Multilogin, GoLogin, Undetectable and any other browser that supports HTTP or SOCKS5.

What happens if an abuse complaint is filed against my address?

We suspend the address and contact you. If there was no violation, we restore it; if spam or an attack is confirmed, we terminate the agreement under our terms of service.